Natalie HerdAn alternative to the Net Promoter Score“How likely is it that you would recommend X to a friend or colleague?” This is the Net Promoter Score measure and I’m betting most of you…May 3, 2018May 3, 2018
Natalie HerdinMind Tap ResearchRating scales: the good, the bad, and the ugly!Providing feedback using rating scales has become a part of our everyday lives. In a single week, I was asked to provide feedback using…Mar 21, 2018Mar 21, 2018
Natalie HerdinMind Tap ResearchWhat to look for in a good surveyAt Mind Tap Research, our surveys are informed by the latest scientific research on survey design and behaviour change. We’re passionate…Mar 19, 2018Mar 19, 2018