The Complete Guide to Conversational AI for Dental & How It’s Transforming Practice Growth

Natalie
7 min readJun 3, 2022

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Conversational AI (Artificial Intelligence) is a technology that is quickly gaining popularity across the dental industry. It’s not only changing the way dental practices interact with machines but also improving how front office teams interact with people.

Dental Practice Management & New Patient Conversion Rates With Peerlogic

This type of AI has been around for a while. Only recently it has become so advanced that it can actually respond to human emotions and make appropriate responses.

To begin, let’s establish two types of conversational ai:

  • Voice-based Assistants
  • Chatbots

For the purpose of this article, we’ll focus on the first example, voice-based assistants.

What is Peerlogic Conversational AI?

Peerlogic voice-based conversational ai is a technology software product created specifically for the dental industry. This product works to process first-party call data, or in other words, call data that goes into and out of a dental practice.

Peerlogic Conversational AI For Dental — Dashboard

AI is the key ingredient, using the speed and power of machine learning (ML) and natural language processing (NLP) to assist human front-office teams in handling phone calls. Each call is analyzed for dental industry topics and phrases, and the results are provided in the form of insights.

Use cases include:

  • Assessing a patient’s needs quickly, over the phone
  • Providing relevant information efficiently
  • Increasing overall call outcomes that result in more scheduled appointments for the dental practice

There are many benefits of using conversational ai as a dental strategy to increase production. Improved outcomes include reducing the workload of your front office team, and receiving real-time insights to better understand the effectiveness of each call to and from your business.

How Does Conversational AI Work?
Conversational AI technology is designed to mimic conversations with humans. It can be used to carry out a number of different tasks, such as communicating with multiple computer systems at the same time and streamlining communications between staff — expediting customer service.

Conversational AI serves as a tool that makes things easier for humans. By being able to understand natural language and respond accordingly, it can be a real time-saver. It’s also designed to learn from the conversations it has with people so that it can better handle future conversations and requests.

Peerlogic conversational ai focuses on the intersection of healthcare and technology. Our goal is to help dental practices build revenue and enhance patient outcomes. We’re continuing to build and refine our products, using AI tools like natural language processing (nlp) and machine learning to provide fast, accurate results.

How to Build a Conversational AI Strategy For Your Dental Practice

If growing your dental practice is a goal in 2022, a conversational ai strategy can help.

The first step in building this strategy for your dental practice is to identify what you want to achieve with conversational ai. Try imagining what value it can bring to your business, and ask yourself questions like:

  • Is increasing the number of new patients each month a priority, or a business KPI for success?
  • Does my practice value making informed, data-driven business decisions?
  • Do I have the right technology stack to support effectively growing production and revenue consistently?

Peerlogic conversational ai is designed to work with existing dental practice management software and VoIP phone systems. This allows communication across multiple computer systems with ease, so you can focus on the important tasks instead of spending valuable time switching back and forth.

The next step involves better understanding the needs of your patients and what they want to know. You’ve likely gathered a lot of knowledge in this area already, and you’re able to anticipate common questions that go along with certain topics discussed throughout the patient journey.

Peerlogic conversational ai is trained to understand dental terminology, and works to assess a monetary value to each patient call. You now have the power to understand the actual value of each patient call, and make informed decisions quickly that help your patients while also helping you grow production.

Follow these simple steps to begin building a conversational ai strategy for your dental practice. Be sure to pass along any questions or feedback to your account executive, or contact our support team for immediate assistance.

What’s An Example of How I Can Use Peerlogic To Grow My Practice?

Here’s an example. Let’s say you received 20 calls between the close of business on Monday, and the start of business on Tuesday. One of these calls indicates an emergency situation, two calls reference a new patient status(have never been to your office), and three calls are not related to scheduling an appointment.

With Peerlogic, you can quickly identify which calls to prioritize, making your call back process more efficient while helping the patients that need immediate assistance first.

It’s also important to focus on the customer support aspect, as well as providing consistency throughout each patient journey, with each phone conversation that takes place.

With conversational ai, you have the power to turn your dental practice into a more efficient customer service center.

How Does Artificial Intelligence Assist in Phone Conversations?

Sales conversations can be difficult for human beings. But with AI assistants, sales conversations are easier and more successful.

The study shows that AI assistants can increase the number of sales calls by up to 10%. In addition, they can also increase the amount of potential patients who are interested in scheduling an appointment by up to 20%.

Why Dental, Why Now?
AI is being used in the dental industry to assist sales conversations with patient phone calls.

Front office teams are able to focus on more complex tasks while AI handles the routine ones.

This frees up time for office managers and other front office representatives to answer more calls, prioritize call backs, and ultimately book more daily appointments.

How Has Phone Call Technology Changed Since 2020?
Since the start of the pandemic in 2020, inbound phone calls to dental practices have continued to increase. serving as one of the most important aspects of the patient journey process.

In order to have a successful and productive phone conversation, the dental practice team member needs to have relevant data at hand. That’s where Peerlogic comes in.

Peerlogic works by integrating with your existing practice management software and VoIP phone systems. The setup process is fast and painless, so you don’t have to worry about managing yet another complex technology that can slow down your operations.

Tell Me More About Voice-based Assistants for Dental
Our voice-based conversational ai technology is designed to work as an assistant for your human front office team, assisting with:

  • Researching and analysis purposes
  • Preparing for your morning huddle and other meetings
  • Gaining insights about the patient phone call process
  • Generating data-driven reports &informing practice management strategy

Phone conversations are one of the most important aspects of a patient journey process. In order to have a successful conversation, your phone agents need to have relevant data at hand.

The more time you spend on a call, the more likely you are to find a solution that meets your patient’s needs. With AI assistance, you can use conversational marketing software to automate tedious tasks and focus on what matters — helping patients + growing production.

AI-assisted call intelligence software is becoming a necessity in today’s competitive market. It helps sales professionals by providing them with insights into their performance and metrics that they can use to improve their sales skill set.

The Future of Dental Is Conversational AI and It’s All About You
It is predicted that by 2023, the number of people in the US who will use conversational AI for dental care will grow to about 9.9 million.

It’s estimated that one-third of adults age 65 and under had not been to see a dentist for a cleaning or an exam in over 12 months. Conversational ai is empowering dental teams in fielding a higher volume of calls, helping patients while eliminating inefficiencies such as missed calls.

This means that dentists will have to adopt this technology and find ways to integrate it into their practice.

In the past, dentists would have to rely on a lot of manual labor in order to keep up with patient demands. They had to interact with patients, take x-rays, and schedule appointments manually. Nowadays, dentists can use digital tools such as conversational AI tools that allow them to automate many of their tasks, starting with the initial call to schedule an appointment.

A Better Customer Service Experience
Customer service automation will continue to grow and become more refined with tools like conversational ai, helping dental teams operate more efficiently while providing quality care.

In conclusion, Peerlogic conversational AI is a digital tool that is being used increasingly by many dental practices of all sizes.

It allows for automation of many tasks that would otherwise be done manually by the dentist, office manager or other front-office staff.

Benefits include scheduling an extra 7+ appointments per month, and identifying opportunities to grow revenue through better understanding first-party call data.

We recommend reading The Future of Dentistry: Augmented Intelligence Can Identify Oral Issues, Improve Practice Efficiency to learn more about the intersection of AI and the clinical applications in dentistry.

Ask a Question
What questions do you have about conversational ai? Leave a comment or connect with our team. If you are a dentist or front office dental professional, schedule a free demo to learn more.

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Natalie
Natalie

Written by Natalie

Digital Marketing & SEO Enthusiast | Personal & Professional Insights | Positivity | Volunteering | Thought Leadership | Business Growth Hacks

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