AI Augmented Workplace
When x10.ai first started to work with clients on identifying the most common use cases for augmentation, client research and interviews revealed that AI is likely to support three important business needs: business process automation and repetitive task reduction, data analysis and analytics, and customers and employees engagement and entertainment.
Conversational bots that we develop can be used to provide benefits to organizations and are already used to reduce time-to-response, provide enhanced customer service, increase satisfaction of employees, and increase engagement of clients. Use cases can stretch from supporting employees with the right choice of training options within the organization to seamless booking of meetings with external partners or even a reminder to pick up flowers for the wife on the way home or where to take business partners for lunch.
In the not-too-distant future, chatbots may be the preferred user interface for many of the activities to which we have grown accustomed to performing through a webpage or a dedicated application. (A Følstad)
Chatbots in the way they have been developed, will cover a big part of the routine tasks and to-dos of the employees, but will still never be able to cover it to 100%, leaving most challenging but interesting job to be done by the humans. We can use our tool to automate or augment, but the intent behind the use of these technologies is different and perceived differently by internal employees.
That’s how the x10.ai vision was born — to create a system that can on the one hand reduce the routine tasks of the internal employees (B2B) and at the same time be flexible and ready for roll out in different organizations.
