Natalya Bucuy3 Reasons You Should Attend #SmallBizCX19#SmallBizCX19 isn’t your typical business conference.Sep 23, 2019Sep 23, 2019
Natalya BucuySix Steps to Successful Customer Journey MappingCustomer journey mapping — what is it?Jul 23, 2019Jul 23, 2019
Natalya BucuyDon’t Be a Creep: Five Steps to Customer ProfilingIf you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone…Jul 23, 2019Jul 23, 2019
Natalya BucuyHow to Use Help Desk Tools to Be a Proactive Customer Service Hero“An ounce of prevention is worth a pound of cure.”Jul 23, 2019Jul 23, 2019
Natalya Bucuy4 Email Support Tips to Up Your Customer Service GameHaircut. Email. Customer Service.Jun 21, 2019Jun 21, 2019
Natalya Bucuy5 Ways to Make Employees — And Customers — Happy!Happy employees result in happy customers. We discuss five ways to enhance employee job satisfaction.Jun 13, 2019Jun 13, 2019
Natalya BucuyImproving CX: 5 Ingredients for Successful Customer ExperienceCompanies that score high in customer service are doing something right. We examine their customer experience strategies using five…Jun 7, 2019Jun 7, 2019
Natalya BucuyUnless you’ve unlocked the secret of cold fusion or cured the common cold, your business has…Separating yourself from that competition involves more than just lowering prices or beating your rivals to market with a new concept.Jun 6, 2019Jun 6, 2019
Natalya BucuyThree Ways to Improve Human Customer Service Without Extra CostsChatbots can aid customer service, but sometimes they fall short. Here is how humans can come to the rescue efficiently.May 31, 2019May 31, 2019
Natalya BucuyHow to Create Effective Call-to-Action Buttons on Landing PagesYou can lead a horse to water but you can’t make him drink.May 14, 2019May 14, 2019
