Nathan Kontny
Aug 28, 2017 · 1 min read

Thanks Alec! It’s great to hear that. Well, the group inbox is already a lightweight support system now for many folks. That’s exactly what we use to do customer support. Here’s some help on running a help desk with Highrise:

It’s got things like you’d expect: templates to help stop retyping support answers, alerts if someone else is answering the ticket, you can change the permissions on the email to a different group to remove it from the Support inbox and say give it to the Dev team inbox.

But we stopped using another huge help desk tool because we have these things in Highrise now. If you have any questions please let us know. support@highrisehq.com would be happy to help you set that up.

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