Founder of UX firm @eightshapes. Speaker. Writer. Fan of Arsenal, Hokies. Cyclist & runner. Father & husband. VT & @uchicago grad.
Articles like this one are disappointing, and not because of the click-baity headline:
Your design is wrong until it’s not. For me, knowing things are wrong (at least at the beginning of the project) gives me comfort. The process for getting the work right is starting out wrong.
The following is based upon prepared text for my talk on “Wicked Craft”, at the Enterprise UX…