Nathan Curtis
Jun 6, 2017 · 1 min read


Thanks for your response.

  1. Getting client feedback was not a goal of this activity, particularly because we were focused on employee satisfaction, not client satisfaction, with this instrument.
  2. For long running client relationships, we’d often run the survey quarterly.
  3. The concepts used are largely independent of digital/software-specific considerations.


    Nathan Curtis

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    Founder of UX firm @eightshapes. Speaker. Writer. Fan of Arsenal, Hokies. Cyclist & runner. Father & husband. VT & @uchicago grad.