Thank you Gary for sharing what sounded like an excellent conference and in particular Patti’s closing keynote — I’m sad I missed it — and thank you for your analysis and thoughts.
It’s sad to think that the designer at the table may be the lone voice of empathy and compassion in a company, but that voice has to be there. Too often I’ve felt that wanting to design for all people is “commercially unviable”. In fact people have said that to my face.
And over time you let yourself believe them, let yourself be persuaded that you’re wrong, that all we can and should do (for the sake of keeping your job) is focus on “the sexy, the young, the fortunate, the healthy” … keep your head down and draw boxes on screens for people like you, like me, like us, like the people in the room.