I think you need to provide more evidence before making the big claim that user research is…
Kevin Hoxie

I didn’t read Jonathan’s blog post as a “Oh wow I’ve been doing it WRONG all these years” more as “Ok that’s Jonathan’s experience in the sort of work he does and he makes some valid points” and I can apply his learning and ideas but I’m not going to throw out up-front research and anyone who did based on this one blog post is a bit of a doughnut.

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