Nathaniel,
Talmon Marco
21

Given that it was a quick Medium post instead of an article, and that I’ve never been one to accept a company’s input on what I should’ve focused on, no, I don’t think Juno’s promises to drivers should’ve been my point of focus. I understand that you have to put that on there to appeal to drivers — as you said in the beginning, one cannot expect a ride-hailing service to succeed on the backs of a couple drivers — but tacking that on comes off as calculated.

But I do thank you for explaining what data is collected, how, and why. As I said in my piece, I think riders should be concerned about their personal info, at least partly because your predecessor has been so atrocious with it. Does that mean Juno will have the same privacy issues as Uber? Not necessarily. But it does mean you’ll face more scrutiny coming out the gate. (To say nothing of the other issues ride-hailing services continue to face.)

I am interested in what drivers think about Juno, but I’ll have to pass on the suggestion that I hop into an Uber to find out. First, I don’t support the service and don’t trust it with my personal information. Second, I don’t live in a place where most ride-hailing services are available, so that’s a bust. And third, like I said above, how drivers feel is, so far as concerns about data collection go, irrelevant compared to how rider info is being handled.

All that aside, I’m glad you shared more information about what’s being done, and I hope this is an indication that Juno will respond to questions about how its riders and drivers are being treated with similar candor. I’d much rather have an open dialogue like this one than be stonewalled and accused of favoritism, which has happened with your competition. (But that’s neither here nor there I suppose.) I’m sure we’ll chat again soon.

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