Nectar Desk – Medium

Nectar Desk

How to Use Live Chat to Improve Customer Service in Your Call Center

Symon Edmonds — February 21, 2017

6 min readFeb 21, 2017

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How to Use Live Chat to Improve Customer Service in Your Call Center

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Nectar Desk

Why Your Call Center Should be Using SMS

Symon Edmonds — February 15, 2017

5 min readFeb 15, 2017

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Why Your Call Center Should be Using SMS

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Nectar Desk

How to Make the Call Center Experience as Pleasant as Possible for your Customers

Symon Edmonds — January 23, 2017

7 min readFeb 6, 2017

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How to Make the Call Center Experience as Pleasant as Possible for your Customers

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Nectar Desk

How to Improve Forecast Accuracy in your Call Center

Symon Edmonds — January 17, 2017

7 min readJan 17, 2017

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How to Improve Forecast Accuracy in your Call Center

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Nectar Desk

Hear from real call center employees — what makes for a good call center work experience?

Symon Edmonds — January 12, 2017

6 min readJan 12, 2017

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Hear from real call center employees — what makes for a good call center work experience?

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Nectar Desk

How to Measure and Optimize First Call Resolution

First Call Resolution (FCR) is a crucial metric for a call center, and potentially more so for its clients. The sooner a customer’s problem…

5 min readJan 10, 2017

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How to Measure and Optimize First Call Resolution

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Nectar Desk

How to Keep your Call Center Employees Happy and Reduce Turnover

December 21, 2016 — Symon Edmonds

7 min readDec 21, 2016

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How to Keep your Call Center Employees Happy and Reduce Turnover

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Nectar Desk

Key Metrics to Monitor in Your Call Center to Boost Your Business

Symon Edmonds — December 19, 2016

6 min readDec 19, 2016

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Key Metrics to Monitor in Your Call Center to Boost Your Business

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Nectar Desk

The movement towards “working from home” and the remote workforce

Originally published on Wordpress June 10, 2016

3 min readDec 10, 2016

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The movement towards “working from home” and the remote workforce

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Nectar Desk

To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience

Originally published on Wordpress April 28, 2016

2 min readDec 10, 2016

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To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience

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Nectar Desk

Nectar Desk

Nectar Desk is the most complete and affordable call center software solution for your business. Integrate your CRM to automatically create tickets and deals.

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