Nectar DeskHow to Use Live Chat to Improve Customer Service in Your Call CenterSymon Edmonds — February 21, 2017Feb 21, 2017Feb 21, 2017
Nectar DeskWhy Your Call Center Should be Using SMSSymon Edmonds — February 15, 2017Feb 15, 2017Feb 15, 2017
Nectar DeskHow to Make the Call Center Experience as Pleasant as Possible for your CustomersSymon Edmonds — January 23, 2017Feb 6, 2017Feb 6, 2017
Nectar DeskHow to Improve Forecast Accuracy in your Call CenterSymon Edmonds — January 17, 2017Jan 17, 2017Jan 17, 2017
Nectar DeskHear from real call center employees — what makes for a good call center work experience?Symon Edmonds — January 12, 2017Jan 12, 2017Jan 12, 2017
Nectar DeskHow to Measure and Optimize First Call ResolutionFirst Call Resolution (FCR) is a crucial metric for a call center, and potentially more so for its clients. The sooner a customer’s problem…Jan 10, 2017Jan 10, 2017
Nectar DeskHow to Keep your Call Center Employees Happy and Reduce TurnoverDecember 21, 2016 — Symon EdmondsDec 21, 2016Dec 21, 2016
Nectar DeskKey Metrics to Monitor in Your Call Center to Boost Your BusinessSymon Edmonds — December 19, 2016Dec 19, 2016Dec 19, 2016
Nectar DeskThe movement towards “working from home” and the remote workforceOriginally published on Wordpress June 10, 2016Dec 10, 2016Dec 10, 2016
Nectar DeskTo Survive and Compete Organizations Must Focus on Personalizing Their Customer ExperienceOriginally published on Wordpress April 28, 2016Dec 10, 2016Dec 10, 2016