Bot is not Chatbot
Introduction: I am responsible for leading RPA practice in my current job and this confusion comes up almost all the time while talking to executives. “We are not looking for the chatbot so let’s stop discussing bot”
My immediate response “Bot is not Chatbot”
Bot — Takes care of repetitive tasks or automates repetitive tasks whereas Chatbot — helps to answer specific questions, process transactions and improves customer experience
Bot is for automation whereas Chatbot is for customer engagement.
Bot/RPA and AI can take care of unstructured data. Chatbot uses the processed data to improve customer experience.
In a nutshell, Bot is not Chatbot.