Founder and strategy and innovation partner at Q Division. Believe there’s a better way. Test subject for self-experimentation with behaviour change.
The brand saying vs. brand doing debate, i.e. storytelling vs. storydoing is nothing new. The bright people at Harvard did a study back in 2013, measuring the performance of storytelling vs. storydoing brands: https://hbr.org/2013/07/good-companies-are-storyteller.