How do you manage a patient who calls the billing department upset about their account?

Here are some of the tips for managing upset patient calls.

1. Listen actively and empathetically to the patient’s concerns, and acknowledge their feelings.
2. Provide clear, concise information about their account and billing details.
3. Offer solutions and options to resolve the issue.
4. Maintain a professional, courteous tone throughout the call, even if the patient is agitated or furious as you represent the organization.

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