Malini
Malini
Aug 25, 2017 · 1 min read

You put your finger on one of the more challenging aspects of conversational experiences :) One of the more interesting frameworks I’ve seen is Whitney French’s five dimensions of chatbot emotional intelligence: intelligence, flow cadence, helpfulness, personality, utility https://willowtreeapps.com/ideas/part-2-shortcuts-to-chatbot-emotional-intelligence

However I believe, that (like with most digital experiences) it’ll be an evolving learning — and your tool ;) Botsociety.io, is a great way to shorten the validation cycle. We are and will be using it for that purpose!

Thanks for the feedback Vittorio Banfi!

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    Malini

    Written by

    Malini

    Product strategy nerd. Product delivery geek. Also, breakfast addict. 🥞