How Digital Documentation Management Services Simplify Freight Forwarding Operations

Digital document management service plays a crucial role to maintain an online record of all the necessary documents including invoices, creation of HBL, managing MBL surrendering, and others for trouble-free freight forwarding business. As the world continues to depend extensively on digital operations, we too must embrace it to make our logistics business touch the zenith. According to a recent KPMG survey, the investment in intelligent automation will reach $232bn in 2025 as compared to $12.4bn today. The inclination towards digital document management is due to benefits like enhanced customer experience, streamlining manual processes, improved network efficiencies, and supporting onboard new business models. Availing digital document management services in the freight forwarding business is essential for ongoing growth and success, especially when the market is volatile.

Shortcomings in Manual Document Management

Maintaining documents manually is ineffective, clumsy, and challenging for freight forwarders. Some of the flaws with traditional document management include:

• Large stacks of papers to search through for specific records
• Easily lost papers that are hard to file, track, and access
• Easier to lose and damage important papers during transit
• Tricky to coordinate and collaborate over physical papers
• Long hold times to get feedback on work
• Time consuming and error-prone invoices
• Slower response to market changes like e-commerce shipping

Digital document management services can reduce or even eliminate many of these issues that are prevalent in traditional document management.

Digital Document Management in Freight Forwarding Business can Reduce Risks

Having a record of digital documents in place reduces risks to shippers, carriers, brokers, and forwarders in their day-to-day operations. Everything from data access to security measures can be improved by having a digital processing system in place. It is faster, reliable, secure, and reduces possibilities for losses, expenses, and disruptions.

Additional Benefits of Availing Digital Document Management Services

Embracing digital document management service in freight forwarding can deliver numerous other benefits such as:

• Quicker response time to inquiries
• Improved resolutions to customer concerns
• More reliable solutions to disruptions
• On-demand data analysis and access
• Enhanced predictive planning results
• Faster growth and onboarding procedures
• Modernize enhancements network-wide

Choose Newage for exceptional digital documentation services. We deliver outstanding export and import documentation services.

Export Documentation

• Get shipment details from customers for the creation of HBL
• Provide draft and seek approvals for HBL
• Provide shipping instructions to carriers for the creation of MBL
• Maintain a follow up for invoice payments
• Review draft and finalize MBL with carriers
• Arrange and prepare documentation for IMCO Cargo
• Issue OBL, Send Pre-alerts
• Update systems with provisional cost and revenue
• Ensure all additional cost is updated before issuing invoices
• Create invoices for customers at the HBL level
• Generate Request for payments as per MBL per Carrier

Import Documentation

• Receive Pre-Alerts and equipped with necessary documents to create import jobs
• Update systems with provisional cost and revenue
• All additional cost is updated before issuing invoices
• Create invoices for customers at the HBL level
• Maintain a follow up for invoice payments for issuance of delivery
• Manage customs clearance formalities
• Manage cargo deliveries

Digital document management service can do wonders for overall freight forwarding operations. Every process becomes easier and consumes lesser time when records are available with a few clicks rather than going through the lengthy paperwork copies. It also supports freight forwarding and supply chain managers by enabling enhanced partnership with different stakeholders including shippers, carriers, brokers, and customers.

Originally published at www.newage-global.com