Ultranauts has been developing creative ways to hire, manage and motivate a far-flung and diverse work force for seven years

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A remote-working company from the start, Ultranauts caters to its employees’ diversity, creating “a safe space,” said Jamie Davila, a manager. Photo: Amanda Lucier for The New York Times

By Steve Lohr

From her home in Beaverton, Ore., Jamie Davila leads a team of eight engineers in seven states for the technology start-up Ultranauts. Like millions of other people during these work-from-home times, she relies on popular communication tools like Zoom and Slack.

But Ms. Davila and Ultranauts also work remotely in ways that make them different from most companies. They follow a distinctive set of policies and practices to promote diversity and inclusion among employees.

All video meetings have closed captioning, for workers who prefer to absorb information in text. Meeting agendas are distributed in advance so people who are uncomfortable speaking up can contribute in writing beforehand. …

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