Online Shoppers: Focused on the end experience for the consumer, choice, convenience, and control are often at the center of new delivery options; companies with the most convenient last-mile delivery sell more. New technologies must emerge to meet the virtual demands of online shoppers, with efficient supply chains to save money for all involved.
NextPakk is founded on evening, consumer-scheduled deliveries to address the recent needs of the last mile:
- Traditional daytime delivery hours are inconvenient for most;
- twenty percent of residential deliveries fail on the first attempt Not all multi-family housing units are accessible for deliveries
- Nearly fifty percent of online shoppers say they’d rather pay more for evening or weekend deliveries
- More than thirty-three percent of consumers ship personal packages to workplace, attempting to avoid missed deliveries and stolen packages
Retailers: As e-commerce has become part of daily life, the biggest change has been the shift from B2B to B2C purchasing. Though this trend has been on the rise for years, delivery companies such as FedEx and UPS proved unready for the impact caused by the shift from brick and mortar shopping to online shopping. As a result, specific-day deliveries have strained the USPS model. Though businesses must understand their customers, and recognize their need for speedy delivery, the likely trend is geared toward individualized service which not only retains customers, but also contributes toward business growth.
Medical Services: Since the introduction of e-scripts, prescription abandonment has been steadily on the rise. Though this has been an ongoing issue, hand-in-hand with increasing out-of-pocket expense, patients are substantially less likely to pick up prescriptions sent to the pharmacy electronically than one which is hand-written. Rather than continually suffering through “unavoidable” deterioration in health and, as a result of non-adherence, increased health care costs across the board, NextPakk is seeking to work with pharmacies and health care providers to deliver prescription medications to patients, thereby lessening the impact of prescription abandonment and its resultant health care costs on members of our society.
