How many women did we admire growing up?How many women leaders did my family and I admire, growing up?Nov 6, 2024Nov 6, 2024
Today’s AI ‘accountability coach’ platforms are a swing and a missI’ve casually reviewed a handful of AI-based accountability coaches. Here’s what I’ve decided on:Sep 16, 2024Sep 16, 2024
Five things I learned watching people shopI recently teamed up with Amplify to observe shoppers and sellers up close at luxury retail stores around the United States. We wanted to…Feb 28, 2024Feb 28, 2024
A story about a story about lice that I’ve never actually heard.A few weeks ago I attended a Moth StorySLAM event at Berkeley’s Freight and Salvage.Nov 25, 2023Nov 25, 2023
Designing for trauma is always complex. Doing it well means I can’t stop listening.It seems that just as soon as a theme begins to emerge, along comes another facet of someone’s lived experience. If you’re working to…Oct 20, 2023Oct 20, 2023
Don’t solve problems. Find your customer’s story — and honor it.“I’m sorry. It’s not normally like this, I promise.”Sep 8, 2023Sep 8, 2023
Consumed by CoronaWhat do millions of us think about buying when we don’t know what’s next? A glimpse of our collective consumption psyche, compliments of…Mar 21, 2020Mar 21, 2020
Changing the culture of healing: looking into the past + future with P.ink and FCancerI have an update, a look back and some excitement for the future. First, great news: P.ink is now officially part of the FCancer…Jun 22, 2019Jun 22, 2019
Review time? Discover what you want and learn how to ask for it.So it’s time for your performance review. You’re likely thinking about one thing: money. Your manager is considering how can I help this…Apr 10, 2017Apr 10, 2017
Published inPrototyprDesign thinkers: here’s what you need to master as you grow.I recently asked 20 friends who lead teams in product design, experience design, UX and service design a question:Mar 30, 2017Mar 30, 2017