Head of Sales and Partnerships @ Lendico.com.br
Summary of Hiver's post Service recovery: Turn unhappy customers into loyal fans.
Firstly, ask yourself:
If I don’t charge for my services/product, how do I define impact or relevancy?
If I don't charge for my services/product, do I generate value?
Can I afford to fail?
Summary of Harvard Business Review's article "21st-Century Talent Spotting"