To adjust the process
As was noted for example that it can queue guidance system cause problems such as ABN AMRO implements everywhere the same process. Gave the response that this is indeed the case, because you are people. Each department is different and then you have. This is also done then, not every department gets the same treatment, but the main process remains the same.
Another obstacle was seen in the time constraints for many people in a short time the Lean language to learn. This is difficult and creates resistance, but if unnecessary activities here are removed queue management from the process (lean) then you can already significantly reduce the workload experience. Moreover, people must first invest a lot, but then she also happy to see the benefits that they have it. Altogether Lean Management therefore leads to resistance, but certainly such outcomes.
Act more in the foreground
In addition, there is a way to go to HR to develop and. This exciting evening with many great stories from practice ended with dinner where the discussion in small groups queue management continued. These round tables are (Talent Management) and1 December 2014 (Entrepreneurial). In addition, there on June 20, 2014 HR Practice Conference place.
The round tables are offered strictly by invitation to our partners from the People Management Centre at University and alumni of the Advanced Human Resource Program TiasNimbas. It is not queue guidance system easy as the manager of a service organization. Budgets are tighter, demands on efficiency are higher than well as the expectations of your customers. There is good news, Customer Flow Management (CFM).
Solutions that significantly improve productivity while increasing customer satisfaction and the involvement of your staff. The secret? CFM addresses every step in your- from initial customer contact queue management to the waiting, meeting and interaction phases. CFM allows you then able to bring together and analyse data. You get a very valuable tool that allows you to optimize your existing resources are able efficiency.
Dealing with queue management
Where should I go? Who do I need? How long should I wait? Customers can have a lot on their minds when they enter your organization. So it is crucial to have a system that makes a good first impression, establish a customer at ease and efficient logistics client allows! With CFM we look together with you for the existing and queue management desired situation. Together we will determine how a customer can receive the best, his wishes can be mapped and how you can help your customers efficiently. The queue guidance system technical solutions for the first customer contact are diverse.
Which solution is also advised, you are assured of a custom solution that best queue management fits your objective (s) and organization. CFM helps you realize wait two related objectives. One, it minimizes waiting times. Two, it creates what we call active waiting.
In active wait composed a system that wait passively queue management transforms into an active, dynamic experience. By making use of contemporary media get to see people waiting relevant information such as news, special events, activities and/ or entertainment.