Nice article, it’s important not to forget about the context when things/decisions were taken (yes…
Nicolas Ramz
63

Consistency is critical but I think it’s worth considering the organizational context that surrounds these decisions. Microsoft is a gigantic organization with thousands of contributors to product development and I imagine orchestrating “consistency” while maintaining product velocity is no small feat. It’s certainly a worthy goal but change takes time. I like to view design progress from companies as large as Microsoft on a macro scale. Are they (MS) making significant progress toward better user experiences over time? Will their products be better (in aggregate) in 1, 5 and 10 years? If so, then I think that’s worth recognizing as progress. If design were the only motivating factor in a business I might feel differently but experience has gotten the better of me. :)

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