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If applied to a relationship, this would be translated as: how little do I need to care about you to make you care about me?
If you can make a decision and you don’t think it’s going to get you fired, just do it.
For people who need timely access to critical benefits, interacting with the government can become as time consuming as a part-time job.
As technology moves through each phase of the pyramid, new opportunities arise.
Design has as much to do with art as a lobster has to do with a carrot cake.
When elements move between positions or states, the movement should be fast enough that it doesn’t cause waiting, but slow enough that the transition can be understood.
My response is the same each time I’m asked: plan on any new idea taking two years to gain sustainable traction.
Three is better than four and five is better than six. For some reason, odd numbered groupings are more interesting than even.
Similarly, good design builds trust between products and users. When a product has finish and polish, it builds trust. When a product offers value, it builds trust.