Trying to master the art of sending emails

Nicolas Bustamante
Jul 22, 2017 · 2 min read

We receive a lot of emails. Every email is an opportunity — and so it’s important to answer quickly with the highest productivity.

Native gmail app

I use the classic gmail app because all the extensions & integrations such as Salesforce Ebsta are not yet in email clients.

Shortcuts are vital

My favorite gmail shortcuts :

/Ctrl + Shift + c = Add cc recipients

/Ctrl + \ = Remove formatting

Shift + a = Reply all in a new window

c = New email

Can’t live without my typing accelerator

Simple rules to rule them all

  • email zero every Thursday
  • never use “reply later” or “snooze”
  • A swift reply is better than a perfect email — 3minutes maximum to answer an email
  • Reply to everyone except cold emails — ie : investors, consultants & sales
  • Always use standard answers thanks to the typing accelerator
  • No more than 3 paragraphs
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