What is Coinbase’s strategy?
Brian Armstrong

Dear Brian,

Although I respect your mission and understand your goals, Coinbase has some alarming issues to attend to first

  1. You need a stable platform. Everytime BTC / ETH has experienced a severe drop in price, the Coinbase platform is unavailable. Its happened multiple times. That’s not okay. Fix your infrastructure / servers.
  2. Your customer support is dreadful, and when #1 happens and your support is lacking, that reflects very poorly on you. Don’t think people will keep using Coinbase because of its ease of use: someone will come along and do what you do better, cheaper and quicker. It’s only a question of time.

That being said, I really do hope Coinbase addresses these issues because the path is promising if you do.

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