
#1: Get to product value as fast as possible — but not faster
A lot of companies have a “cold start problem” — that is, they start the user in an empty state where the product doesn’t work until the user does something. This frequently leaves users confused as to what to do. If we know a successful onboarding experien…
There is no greater lesson to learn early in your career than learning what it feels like to be part of a company that is pushing hard to deliver new great experiences for users and customers, and pushing a broader agenda. You also learn and understand just how much hard hard work it takes across the company to be able to maintain that level of winning. It can provide you invaluable lessons that will drive you the rest of your career to replicate that…