MichaelinBlog for Insights-driven LeadersFocus on Customer Feedback at ChicoréeCompanies that understand their customers increase their competitiveness. Chicorée, a successful Swiss fashion company, relies on…Sep 12, 2020Sep 12, 2020
MichaelinBlog for Insights-driven LeadersCustomer Centricity at On-site ServicesFrom Buyer to SubscriberJun 5, 2020Jun 5, 2020
MichaelinBlog for Insights-driven LeadersIn Three Steps to Better On-site ServicesService technician: Three hours lateJun 5, 2020Jun 5, 2020
MichaelinBlog for Insights-driven LeadersHow to manage learning with feedback loopsThe job market is undergoing fundamental change. The Baby Boomers are slowly retiring, millennia are gradually pushing into management…Mar 31, 2020Mar 31, 2020
MichaelinBlog for Insights-driven LeadersHow to Measure Employee Experience?The job market is changing rapidly. Millennials are gradually seeking leadership positions, and digitalization requires new skills and…Feb 27, 2020Feb 27, 2020
MichaelinBlog for Insights-driven LeadersWhat is Employee Experience?Employee Experience is firmly based on the customer experience known from marketing: It describes the general perception of the company…Feb 26, 2020Feb 26, 2020
MichaelinBlog for Insights-driven LeadersEscape From The Commodity TrapFROM A MANUFACTURER TO A SERVICE PROVIDERJan 29, 2020Jan 29, 2020
MichaelinBlog for Insights-driven LeadersBest practice: A manufacturer increases its innovation speedThe company dormakaba combines new technologies with its physical products and advances to a service provider. How the company can…Jan 29, 2020Jan 29, 2020
MichaelinBlog for Insights-driven LeadersCustomer Experience Best Practices I ECHONOVUM INSIGHTSWhich companies are the role models in the field of customer experience?Dec 17, 2019Dec 17, 2019
MichaelinBlog for Insights-driven LeadersWhich forces dominate Europe in 2020?Some takeaways from “Forrester’s European Predictions 2020”Dec 17, 2019Dec 17, 2019
