6 lessons that give you a shot at being heard — It’s that time of year again. Nope, I’m not talking about unfreezing Mariah Carrey and the following holiday madness. I’m talking about budgeting and staffing season. Oh oh. This is the time of year when all of your hard work in proving the value of content design and setting up…

A poem, maybe — My sadness is knowing that if you don’t perform, I will need to force you or let you go because otherwise I’d have to carry your load and I’m already at my limit. It’s designed that way. My sadness is my father telling me when I was little, that he…

I agree with this wholeheartedly.

Content Design is broken and we can’t fix it alone. — I’ve spent the last 15 years writing copy. Ads, websites, books, blogs. And yes, products. I still remember how ecstatic it felt when I worked on product flows for the first time. …

This is what I consider when setting freelance rates for content design work. — I often get asked how much I charge per hour when working as a freelance UX writer or content designer. The truth is, my rates vary based on a lot of things. These include: where the client is located, how big their business is, if it’s long- or short-term work, …

After years of consulting as a content designer and UX writer, there’s one main lesson I had to learn the hard way — content design is about saying no. — Well, the answer is not always no. But more often than most of us are comfortable with. Here’s why. Quick, cheap fixes don’t work in the long run. Content designers are often brought in to fix burning issues cheaply. Fast. With a few tweaks to the copy. When I first started working with clients as a content designer I…

a poem I’ve spent countless evenings sitting with the computer on my lap, staring into the abyss of its white glow. As soon as I open a tab I have already forgotten why and so I drift from page to page, application to application, my brain littered with messages, buy…

Everything is as hollow as it seems. I walk from the bed to the kitchen, water boils, dogs are let out, I sit down, mug in hand. One deep breath before I open the device that has far too much power over me. Can you believe someone just like you…

It was one of my recent restless nights. I woke up and tried to get back to sleep to no prevail. The anxiety was overwhelming. Breathing didn’t help, my heart was still pounding in my chest like it was ready to finish a race. After about an hour I decided…