Since its inception, Documented has been slowly growing to reach new audiences. We started with professionals that work in immigration, mainly served in English by our flagship newsletter Early Arrival. We then expanded to Spanish-speaking communities, via our WhatsApp channel Semanal. Read Documented’s Audience Research on Caribbean and Chinese immigrants of New York A year ago, we decided to expand our reach…

Since the pandemic began, Documented has intensified its efforts to report WITH instead of ON immigrant communities in New York. Our approach has led to incredible results in page views, but also in the trust we’ve built with undocumented Latin American immigrants. Read How our “community-oriented approach” grew our audience We’ve been able to integrate those insights into…

Since the pandemic began, we have been sharing our process on how we created a community around our WhatsApp news service. TL;DR We embedded in a community to identify the pain points of a new audience for Documented. With that information, we shaped our product and became a rapid-response service…

Please consider making a donation so we can continue to do our work with immigrant communities. Donate here Documented was born in 2018. Since then, we have made four rounds of user research, held more than 50 individual meetings with users, and sent call outs via email and WhatsApp for…

If you wish to join our community on WhatsApp, please do so here. Our community on WhatsApp existed long before COVID-19 started to wreak havoc on the lives of immigrant New Yorkers. However, the coronavirus pandemic changed how our community functions. Before, we had a linear relationship with our community…

A inicios de 2020, Reveniu invitó a los primeros medios que decidieron usar su plataforma a ser parte de un ejercicio que parece obvio, pero que sucede muy poco: hablar con sus audiencias antes de lanzar un producto nuevo. …

Join our community here. During our time at NYU’s Studio 20 Graduate program, my colleague Aldana Vales and I partnered with Documented, a nonprofit newsroom that covers immigration in the New York area, to survey undocumented Spanish-speaking New Yorkers. …

The protests that started in Chile on October 18th have left almost 10 thousand civilians arrested, 3 thousand injured while more than a thousand legal actions have been presented against the police. Four days after the riots started, Miguel Paz and I launched an independent crowdsourcing project after seeing hundreds…

Cuatro días después del inicio de las protestas del 18 de Octubre en Chile, junto a Miguel Paz lanzamos la plataforma ChileRegistra.Info. A más de 2 meses de iniciado el proyecto, acá explicamos el proceso de cómo se hizo, mostramos números finales y dejamos 5 enseñanzas para proyectos futuros. Cómo se hizo Problema…