Published inAutomated Decision-Making and SocietyEasier to find a hot tub than a step-free entrance on AirbnbOnly a tiny proportion of Airbnb listings in popular tourist destinations are clearly labelled with accessibility features.Nov 14, 2022Nov 14, 2022
The Oversight Board launchesThe Oversight Board hears appeals and makes binding decisions about how Facebook and Instagram apply their rules, in line with human rightsMay 6, 2020May 6, 2020
Cloudflare drops 8Chan. How can we make these decisions more legitimate?How human rights principles can help tech companies make better rules, and adopting rule of law protections can help them gain our trust.Aug 7, 2019Aug 7, 2019
Facebook’s Oversight Board and the challenges of making policy we can trustIf Facebook wants people to trust its content moderation decisions, it will need real checks and balances — a new kind of constitution.May 27, 2019May 27, 2019
Published inDMRC at largeMeaningful transparency can help social media platforms fight perceptions of bias and conspiraciesOur research shows how the lack of information has led to a crisis of confidence. We explain what tech companies can do to improve trust.May 21, 2019May 21, 2019
YouTube nukes its API and search functionality in response to Christchurch massacreYouTube’s first tool to fight the spread of hatred is not a suite of sophisticated algorithms — it’s a big button that cripples search.Mar 20, 2019Mar 20, 2019
There is no magic algorithm that can moderate live streams and fix racismRegulating social media will not end extremism. Politicians and the media must take responsibility for their role in spreading hatred.Mar 20, 20192Mar 20, 20192
Trying to understand YouTube’s recommendation systemYouTube’s broken API prevents us from interrogating the videos that it recommends.Feb 27, 20197Feb 27, 20197
Lawless: the secret rules that govern our digital livesWe need new digital constitutions that protect our rights. Preview my new book, coming out with Cambridge University Press in 2019.Nov 19, 20181Nov 19, 20181
Digital Constitutionalism: Using the Rule of Law to Evaluate the Legitimacy of Governance by…How well do social media platforms do, when measured against the standards of legitimacy that we apply to governments? Very poorly.Jul 18, 2018Jul 18, 2018