S.A.P Enterprise Users are not Happy – Nidhi Infotech Complaints
Nidhi Infotech Complaints that some of the S.A.P users are not happy with the enterprise support because the company is failed to convince the customers. This is because the support service introduced by the company years back provides additional value compared to the standard one. Even though, the numbers are improving, some of the users are not convinced with the service.
Some percent of the customers denies that it won’t give any extra value and does not make much difference with the standard support option. May be the company is lag behind in understanding the customers at full extent.
The question is, may be the company fails to educate the customers in a proper way regarding the additional value of the enterprise support service. Nidhi Infotech Complaints that it should avoid of making Enterprise support as big by downplaying the older Standard option.
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