Niels CorsteninThe Human Centered Design NetworkThe Service Design Maturity ModelIn the past years, many organisations have been working on projects to improve service experiences. Increasingly, large organisations have…Nov 24, 2019Nov 24, 2019
Niels CorsteninKoos agencyThe Battle of the Service Design ConferencesMy comparison of experiences at Service Design Days and Service Design Global ConferenceNov 13, 20181Nov 13, 20181
Niels CorsteninKoos agencyGetting grip on CXSix ways to measure the impact of your service design effortsNov 14, 2017Nov 14, 2017
Niels CorsteninKoos agencyService Design for BusinessService Design for Business is the second book by Ben Reason and Lavrans Løvlie, founders of Livework. In writing this book, they are…Oct 25, 2016Oct 25, 2016
Niels CorsteninKoos agencyService hacks: How to use resourceful customers for service innovation.Service design thinking has been growing rapidly the past few years, with the continuous rise of services as a way to deliver benefits to…Feb 8, 2016Feb 8, 2016