Nikola Malovic

…e time. Listening to your customers is critical, but don’t always let them tell you what to build. Your customers know the problem, but in most cases they don’t know the right solution to the problem (remember the story about Henry Ford and the horses?). That’s your job to figure out. We didn’t realize that and we therefore ended up building too many f…

The hardest thing about business isn’t the business part, it’s the people part. Business is ultimately digital. People are analog. And as teams shift, grow, or downsize, and teams from different departments collide, all sorts of e…

…all this form of AI “headless” because, unlike bots, the value is mostly not about the personality. Headless AI works with humans and augments their strengths; it doesn’t try to replace them. It gives people superpowers.