(or if you an entrepreneur looking for an opportunity — look for industries dominated by old white males) Random saturday thoughtlet. Do demographic imbalances signal inefficient markets ? For this post lets define a demographic imbalance as when the make up of an industry doesn’t mirror the Labour force. To…

21st November An evening with Mo Khan: TransferWise Borderless Product Manager I met Mo Khan — 4 years ago. He was busy working on a start up with my cousin. I’d just joined TransferWise and needed help. …

TL;DR Data rarely gives you an insight into visceral customer reactions; and hence is a poor tool to figure out where to spend your time and what to prioritise. Developing softer qualitative insight can build intuition, empathy and eventually conviction. …

My work could be f*cking stressful. I mean its intense — but over the last 12 months — I’ve been experimenting with hacks to “take control”. One realisation I’ve had is recognising that stress is an outcome of the decisions I make, and hence I can take control of it. Stress from above …

We had an off site team meeting last month. You know one of those sessions, where you chat about each others strengths and weaknesses, sing kumbaya and have a hug. The day actually worked really well (I’m slightly sceptical of these things). One realisation I had though — was that…

A BBC journalist asked me a few weeks ago to prove that we are a Mission Driven Startup. The question threw me at first, but on reflection I was able to give him a few examples What is a Mission Driven Startup? Customer driven businesses are increasingly common these days…

“We hire smart people and we trust them.” I’ve heard lots of businesses use that phrase. They’ve almost always failed at achieving this. “Inspiring smart people and trusting them” is something we’ve figured out how to do at TransferWise. At TransferWise we run autonomous, independent teams. Each team is trying…