This story was originally published in Turn The Page #62, November 2017

Without a doubt you have come in contact with some form of chatbot in recent history. A chatbot is a computer interface that is built around a conversation. They are available 24/7 and are a great way to quickly reply to simple questions, even if there is no human ‘colleague’ available. Chatbots sometimes serve a single purpose, while others are fully fledged digital assistants. Do you wonder why chatbots started popping up all of a sudden? Why should you even care?

Previously, chatbots scanned for keywords within an…

Nils Westhoff

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store