Optimising your online retail investor experience
Late last year, Ninety performed a review of the retail investor online customer experience across the UK’s Top 25 fund managers. Following our successful webinar, we have developed this infographic to highlight the key findings from our research.
The study revealed a challenge that we see many fund managers facing; the need to deliver a joined-up customer experience across multiple devices whilst avoiding significant investment in changes to back-end systems.
Ninety’s Agile MVP approach and Accelerator Development Toolkit offer an alternative to traditional projects that typically take years to complete, require a significant budget, and tie up valuable resource. We can evidence how we delivered a new customer portal within 14 weeks for a global insurer that was facing a similar challenge. The project was so successful it won the Insurance Times 2016 award for ‘Best Use of Technology to Improve the Customer Experience’.
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