Originally published on LinkedIn September 5, 2021 here If you recently started noticing a Middle Eastern/ North African (MENA) or Arab American option on US-based demographic questions, you are not alone! I recently posted a few examples of updated racial/ethnic questions from the American Bar Association, Anita Borg Institute, LinkedIn…

Originally published on LinkedIn July 11, 2021 here I get asked about Microsoft Certifications quite a bit, so I put some info together on the certifications I’ve earned over the years and the value of Microsoft Certifications for customers and partners. #ProudToBeCertified #MicrosoftCertified #LearningItAll #MSFTAdvocate It is getting close to…

Originally published on LinkedIn April 25, 2021 here A year ago, I wrote about my first couple months of transitioning to this new way of life in the early stages of a pandemic with a lot of uncertainty about just how long it would take to get back to normal…

Originally published on LinkedIn March 21, 2021 here Oct 2021 Update: The case in FLSD was dismissed as of Oct. 13, 2021. — — - I previously wrote about the efforts to add a Middle East & North Africa (MENA) category to the 2020 Census here: US Census 2020: Count…

Originally published on LinkedIn January 3, 2021 here I don’t typically write about popular culture here, but I heard a lot about The Queen’s Gambit series on Netflix earlier this year and finally had the chance to watch it over holiday break. At first blush, it’s a great show with…

Originally published on LinkedIn June 2, 2020 here. I’ve written over the years about the Prosci ADKAR model, introduced by Jeff Hiatt, Prosci Founder, in his book “ADKAR: A Model for Change in Business, Government and our Community.” ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement, and helps distill…

Originally published at https://www.linkedin.com/pulse/leading-change-outcomes-matter-nivine-k-zakhari-/ 20 May 2019. There’s a recurring theme in a lot of my recent studies and customer conversations: outcomes matter. Actually, they always have. In the public sector, it is important to not lose sight of this, since more direct measures of impact through revenue or profit…

Originally published at https://www.linkedin.com/pulse/ikigai-geekigai-nivine-k-zakhari-/ 14 Apr 2019 There’s a Japanese concept of “Ikigai” which, loosely translated, is one’s “reason for being.” For many, finding their Ikigai give them a sense of purpose that helps overcome short-term obstacles on their path to fulfillment. …

It’s that time of year again! As the clock winds down on another year of growth and accomplishments, this is also a great time to start planning for success in 2018. In my role as a Customer Success Manager, I work with teams implementing technology solutions to achieve desired outcomes…