Best Global BPO in India
Valued at more than US$175 billion today, the global third-party BPS industry has evolved tremendously. Early on, the industry focused on cost optimization and it has quickly moved on to more “non-core” and “back-office” business processes, stretching across the entire business process lifecycle — making it rather difficult for companies to function without relying on a third-party BPS partner. In a strive to always be one step ahead of the industry trend, Teleperformance D.I.B.S. has made major breakthroughs on the BPS sector and has developed several tools and products that help provide “Integrated Business Services” to our clients. Teleperformance D.I.B.S. is the global leader in high-end omnichannel customer experience management, back-office, human resources and financial & administration services. This global services powerhouse strives to maintain agility and responsiveness by the combined knowledge and digital service offerings like RPA & analytics. D.I.B.S. also has a rich element of consulting inculcated with over 200 highly skilled data scientists, business & process consultants on board. These unique set of offerings that combine both the human touch with cutting edge digital services make Teleperformance D.I.B.S. the best global BPO of India.
Global Best Practices
In the uber-competitive nature of this industry, Teleperformance D.I.B.S. has come to create a footprint of being the flagbearer of Digital CX services. Through DIBS, Teleperformance is the only BPS provider with the unique ability to offer an integrated human specialization and digital integrated solutions supported by global best practices with the highest security and quality standards across the spectrum.
Teleperformance D.I.B.S. enables global businesses to drive revenue growth, optimize operational efficiency, and reduce operational costs, while increasing end-customer satisfaction due to its integrated solutions. This unit provides innovative, cutting-edge solutions, supporting customers across Contact Centre solutions, F&A, HRO, IT solutions and security & compliance across the key verticals of Banking & Financial Services, Travel & Hospitality, Healthcare, Telecommunications, Insurance, Retail & new Economy.
Diversity and People: All Interactions matter
Employee Engagement is of prime focus at Teleperformance DIBS, we have a robust colleague engagement and governance framework to make their learning journey exciting we continuously look for opportunities to make learning fun and to reward and engage our colleagues. We always strive to do something different for our employees to ensure high morale and a positive environment. We also have various annual events organized to reward and recognize our colleagues for high employee engagement and loyalty.
At Teleperformance, we strongly believe that Human interactions are not just cognitive, but social and emotional. The amalgamation of these unique business offerings and values are what make Teleperformance D.I.B.S. the best global BPO in India.
Rewarded Great Places to Work TM
Being able to participate and receive recognition for ability and performance both motivates the service team to reach higher standards of performance. Teleperformance D.I.B.S. has won such great accolades year after year. Some of such noticeable recognitions are being awarded one of the Great Places to work and Dream Companies to Work For: Diversity & Best Place to Work. Industry recognition s like such corroborate the fact that Teleperformance D.I.B.S. is rather excelling in the industry and is recognized in the highest order in the industry to be the best global BPO in India.
Each interaction matters.