Dream big - Start small - Fail fast
Instead of trumpeting a meaningless number, turn inward. Look at whether your corporate culture is a place in which empathy and compassion can flourish. Recognize that emotional labor has value, and reward it accordingly.
The answer is not “create a metric.” The answer is “find a way to value empathy without needing a metric to measure it.”
Conversational apps are therefore organized around the way I organize my life, rather than the way the app maker might dictate.