Check Out Relay- The Amazing Room Service Robot

Hotel guests has been keeping their mouth widely opened by the amazing and wowing things Relay- A room service robot is bringing to their door steps to such an extent guests begin to order stuff just to have an encounter with the autonomous helper.

The robot has been the talk of the town with plenty of interest beyond guests too, with the creator Savioke last month scoring $15 million from backers in its latest round of funding.

For front desk staff, Relay is a breeze to operate. When a guest calls for a toothbrush, towel, or some similar item, all they do is place it in the enclosed compartment at the top of the robot, tap in the room number, and hit “go.” Three-foot-tall Relay uses Wi-Fi and on-board cameras and sensors to find its way around corners and along corridors. It also calls the elevator wirelessly and, importantly, automatically alerts the guest once it arrives outside the room. Pleasantries exchanged, the robot trundles back to its charging station to wait for its next call.

Guest and bot can also enjoy a short interaction, though Relay’s lack of human-like features means its performance, for the time being at least, is a little on the basic side. Indeed, communication involves tapping out messages on Relay’s attached display rather than anything more sophisticated — perhaps it could take a lesson or two from Pepper on that front.

Currently, Relay is operating in 12 hotels across the U.S helping to transport a variety of items to guests when called.

The manager of a Residence Inn on Century Boulevard in LA- Tom Beedon said his Relay robot have been nicknamed Wally and it has received a recent upgrade so it can now also deliver Starbucks coffees, though toothpaste runs appear to be the bot’s main function. Some guests seem to be ordering items just so they can meet Wally and post pictures of him on social media.

Beedon insists there’s no danger of Wally replacing human workers at his hotel. Instead, the robot actually gives staff more time to take on trickier tasks and chores around the site.

Savioke CEO Steve Cousins said in a recent release that thanks to huge advancements in robotics software and a fall in related costs, “the time has finally come when robots are going to be at our beck and call, and for our robots in the hospitality industry we mean that quite literally.”

But while Relay may well be charming guests at an increasing number of hotels, the bot-based experience pales in comparison with what you can expect at the Henna Hotel (“Weird Hotel”) in Japan, which is staffed by robots and robots only.

Savioke’s hotel robot appears to act mainly as an entertaining addition to a guest’s overall hotel experience, with Lynn Mohrfeld, president of the California Hotel and Lodging Association, suggesting Relay would be a hit at hotels “that cater to millennials with a fascination for high-tech gadgets.”