What Do Operations Executives Do?

Have You Tried to Explain Operations to Your Kids?

My kids have spent most of their lives knowing that dad talks on the phone and works on a computer, a lot.
But if you ask them what I do beyond that,
it wasn’t until they made it to college that I could finally explain the breadth of responsibilities
and complexities of running a software company.

Whether your operations is a soloist or a team,
operations is the reason customers are happy,
vendors continue providing you with services,
and employees have enough resources.

Operations #1 mission is to take care of the organization

Operations managers are the go-to person in a business.
They help departments coordinate to meet the end goal.
Every business needs them regardless of industry.
Their job includes hiring people, negotiating contracts,
addressing budget matters, understanding general business operations
and guiding work teams for projects.
They also make strategic decisions about what customers are likely to buy
and create company policies that help the staff operate efficiently.
Operations is the heart of most companies,
because the operations department
gets the job done that the company needs to get done.

Operations Executives are Expert Generalists

In order to serve across all the disciplines and file and rank of a company,
the operations manager has to have a tremendous amount of knowledge
and more importantly be a fast learner.
In today’s ever changing business landscape,
it is operations that make adjustments to serve and protect the organization.
Here are some of the requires for serving each stakeholder group.

Founders & Executive team:

• Leads business analysis by providing forecasts, metrics, KPIs, and accountability in general. Operations people live and breathe numbers. If you want most truthful numbers, ask operations.
• Provides financial accountability and business predictability if finance is part of the operations role.
• Minimizes potential legal issues for the company. Operations will always be well-versed in laws and regulation.

Employees:

• Makes sure the company has a healthy amount of talent in the recruiting pipeline. The HR/Human Capital/Recruiting part of operation duties supplies talent when the team needs a new member. Operations solves all HR issues.
• Supports every functional area that needs resources and support. Operations is there to be a concierge to employee needs — they are your internal support team and help prevent and solve problems.

Customers:

• Ensures the company’s investment in acquiring customers is tended to. Operations is best friends to sales and marketing.
• Operations detects bad customers and can recommend them to be fired so the company can focus valuable resources on customers who help the company grow rather than those which drag them down.
Vendors, suppliers, contractors:
• Operations treats vendors, suppliers, and contractors like customers. Their services to the company are just as important as the customers.

Originally Published on January 17, 2017 at www.bigsoftwareideas.com