
If you can’t be kind, if you won’t empathize, then you’re not on the team. That team is Team Humanity, where we are all in this thing together. Where we are all flawed and imperfect. Where we treat other people’s point of view as charitably as …
Reason is easy. Being clever is easy. Humiliating someone in the wrong is easy too. But putting yourself in their shoes, kindly nudging them to where they need to be, understanding that they have emotional and irrational beliefs just like you have emotional and irrational beliefs—that’s all much harder. So is not writing off other people. So is spending time working on the plank in your own eye than the splinter in theirs. We know we wouldn’t respond to someone talking to us that way, but we seem to think it’s okay to do…
… look back at some of my own writing, I see versions of that same mistake Jeff Bezos made as a kid. I thought if I was just overwhelmingly right enough, people would listen. If I humiliated my opponent, they would have to admit I was right and they were wrong. I’ve even said in interviews that the goal of my first book was to rip back the curtain on how medi…