Trust enables magic at work

Noreen Blanluet
Jul 11 · 1 min read

~ From Seth’s blog, The $50,000 an hour gate agent

Qs:
How do we build our culture and behaviours (and anything else) so that management and executives, basically everyone not delivering on the front line, trust the front line enough to get out of their way and let them do their best work?
(Key words: trust, relationships. What else?)
Better still, instead of getting out of their way, how do they — like a Scrum Master in an agile team — actively protect and enable their front line to shine? (Team leaders and managers serving the people they oversee.)
In short, what microaction could I / you / we take today to start shifting towards this scenario?
And equally importantly, what gets in the way that we (individually or collectively) need to change?

Photo by Bernard Hermant on Unsplash

Noreen Blanluet

Written by

Director, Co-production Network for Wales. Public services are evolving, let's do good together. I’m interested in complexity, empathy, and related things.

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