Yves NormandininCXinnovationsNuance Partner eXperience Summit Review: An accelerated transformation in a fluid market · Nu EchoSince Mark Benjamin joined Nuance as its new CEO almost two years ago, the company has been going through a breathtaking transformation…Mar 3, 2020Mar 3, 2020
Yves NormandininCXinnovationsQuestion answering experiments with the Dialogflow FAQ Knowledge Connectors · Nu EchoChatbots come in multiple forms and can serve many different purposes. Without pretending to exhaustivity, we can mentionJan 15, 2020Jan 15, 2020
Yves NormandininCXinnovationsChatbots, Voicebots, IVA, IVR: Sorting through the confusion · Nu EchoIn the past few years, we have witnessed the introduction of a bunch of new terms and expressions related to conversational systems and…Dec 11, 2019Dec 11, 2019
Yves NormandininCXinnovationsDoes your FAQ stand for Fail to Answer Questions? · Nu EchoFrom FAQs to chatbots: Improve customer experience with conversational question answering.Nov 26, 2019Nov 26, 2019
Yves NormandininCXinnovationsSpeechTEK 2019 Review: Conversational AI is now all about the telephone channel · Nu EchoConversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 — May 1, 2019, Washington DC). And SpeechTEK being…May 3, 2019May 3, 2019
Yves NormandinSpeechTEK 2019 ReviewConversational AI is now all about the telephone channelMay 3, 2019May 3, 2019
Yves NormandininCXinnovationsSpeechTEK 2019 ReviewConversational AI is now all about the telephone channelMay 3, 2019May 3, 2019
Yves NormandininCXinnovationsBlended AI: The Genesys Vision for AI in Customer ExperienceLast week, Genesys held CX17 INDY, its first major event since completing its acquisition of Interactive Intelligence back in December…Jun 1, 2017Jun 1, 2017
