Artificial intelligence has no problem keeping up with humanity. Actually, AI has found a niche in customer service, and by 2020, 25% of customer service interactions will be powered by AI. Along these lines, a brand’s online reputation is essential in attracting and maintaining loyal customers, as well as generating profit. This is because reviews influence consumers’ opinions on what they are purchasing. While a good reputation matters, many brands struggle to find time or software to manage their online reputation. Intertwining AI with your customer service needs is the perfect remedy to this issue.

There are several tasks in…


From the time we enter Kindergarten, the question we’re asked is, “What do you want to be when you grow up?” It’s suspicious how we instinctively respond, “A doctor. A lawyer. A teacher or a vet.” Seldom do our career choices stay the same because we go through different phases of life in finding ourselves. We change as we evolve, as do our interpretations of success. Today, Gen Z claims their adulthood upon achieving financial independence, their own apartment or home, and full-time employment. The question is: how do we achieve success?

In a perfect world, we’d have a job…


The act of ‘ghosting’ is when the person with whom you were having a relationship with suddenly withdraws from communication. This evenly applies to the job market. Reflections of poor behavior can cause employees to ghost you. For example, candidates may arrange a job interview and then never show up. Some even accept jobs only to not appear on their first scheduled day of work, or decide against formally quitting by simply never showing back up.

As of current, 1 in 3 American workers are seeking a change in employment- even the fast-food industry is struggling to retain steady, loyal…


Movies show us a world that is possible so that we can decide whether or not to go down that path. It is said that there are only three types of stories: man versus man, man versus machine, and man versus nature and everything is just a variation on one of those themes. In science fiction we are just as much battling technology as we are human nature when things go wrong, and when things go right human nature and technology are equally factors. It’s the same thing when science fiction becomes reality; sometimes things have the best of intentions…


Going from college to a career has always been hard, but in the past few years, college graduates’ wages have been rising steadily and in 2019, graduating seniors received an average of 1.1 job offers — the highest it has been in 12 years. This doesn’t entirely mean that getting a job as a college graduate is easier though as from 2000 to 2018 steady unemployment and underemployment increase has been seen and from 2014 to 2018 they had more difficulty finding successful internships and got less offers than previous years. …


People’s living, working, and spending habits have dramatically shifted over the past decade. After the Great Recession in 2008, people were in need of a quick-starting job to get back on their feet. The increase in unemployment spurred the rise of the gig economy, where people can be paid for temporary jobs such as providing specific services or items to their customers. While working gigs is not new, involving technology has made it easier than ever to offer freelancing opportunities. According to some estimates there are as many as 75 million participants in the U.S. …


Move over, THC, there’s a new three-lettered term hitting the shelves and it goes C-B-D. Like its popular cousin, CBD is a chemical that comes from the cannabis sativa plant but produces benefits without the swirly, psychoactive effects to the mind. More than 1 in 4 Americans have tried CBD to relieve pain, stress, and anxiety. As it continues to affect different industries and making a name for itself especially in health and wellness, the CBD industry is projected to hit $20 billion by 2024.

Within the past two years, use of hemp CBD has spread across the generations. The…


In the United States, two thirds of HR professionals say that the opioid crisis is affecting or will affect their workplaces. Prescription drug abuse is the biggest culprit, but that can lead to heroin use and other problems that can have dire consequences in the workplace. The opioid crisis has been at epidemic levels in the U.S. since 2017, but what can employers do to stop it?

Workplace drug testing is the single best way to prevent illegal drug use in the workplace, but it can’t always detect prescription drug abuse — if an employee has a prescription it will…


For nearly a century, financial, medical, and federal government workers have seen better wages and lower unemployment than the national average. Choosing a career that has a history of security is a step towards being safe during a recession. The U.S. might be facing one as early as next year. If the predictions are right, are you or your business recession-proof? In May 2019, the U.S. saw just 27,000 jobs created, with unemployment rates expected to rise and personal income growth falling. The current economic status of America has mended itself pretty well following the Great Recession, but the next…


The people you hire are the foundation of your business, making it crucial to hire the right team. Ensuring a successful team starts with the interviewing process. How can one’s skills or personalities be accurately represented if the interview is generic and unsubstantial? Thomas Edison famously asked over 150 questions during interviews.

Over time, many interviews have steered towards approved lists of questions that are “safe” rather than ones that are unique to the company and/or candidate. This method has the critical drawbacks of being generic, unhelpful, and skewed. Nearly 7 in 10 hiring managers struggle to fill important positions…

Brian Wallace

Founder of NowSourcing. Contributor to Hackernoon, Google Small Business Advisor, Podcaster, infographics expert.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store