Who are your business’ best customers?

What types of projects make you the greatest profit?

Is your time underutilized?

What can you do about it?

Every business should know the answers to these questions. Do you?

For owners and managers of businesses that provide and sell services to clients —…


Every organization should have a method that guides its core operations in a way that is easy to communicate and simple to apply within its business. Individuals could benefit equally. …


Customer lifetime value (CLV) — or customer profitability, customer profitability analysis, or simply “figuring out who makes you the most money” — is an essential metric that can help optimize your business so that it makes you the most possible money while wasting the least possible time and resources. …


Happy New Year! We’ve made another trip around the sun. And with the dawn of the new year, inspired by all of its limitless potential and opportunity, comes the obligatory barrage of New Year’s resolutions we’ll all be hearing and thinking a great deal about. …


At Wells Fargo (NYSE: WFC), 5,300 managers and employees in the retail banking division knowingly opened or applied for millions of fictitious accounts in the names of their unsuspecting customers.

This criminal practice generated $2.6 …

Nicholas Hahn

Partner & Finance lead at impakt Labs @NRHahn

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