CX & Support Bootcamp — Training Recap
This week marks my last week in the KindWork Customer Experience & Support Bootcamp. Tomorrow I’ll graduate from training and officially become a job seeker!
Over the last six weeks, I’ve grown immensely as a professional. I’ve spent my time mastering the skills needed to become a Customer Experience or Customer Support specialist at a startup tech company. And I’m ready to hit the ground running.
I’m excited to share a recap of the many new digital, professional, and CX skills we’ve covered over the course of this 250+ hour training program:
My top five highlights include:
- Tech Office Visits — Coming from a background in retail & childcare, I had never actually been in a tech office before. I loved visiting the Zola and Facebook offices during our course. These visits were eye-opening for me because I was able to witness the energy, culture, and pace of a thriving tech company firsthand. I appreciate all of those who hosted us; it was a pleasure meeting you all and hearing your career stories Rachel, Alicia, Cindy, Rodney, Jacquline at Zola and Alena, Amy, Jojo, Ashwin and Corey at Facebook!
- Customer Support Platforms — During the class, I mastered Zendesk for email support and Intercom for live chat. I even obtained my Google Suite Certification. Learning these new digital skills for customer support will allow me to transfer to a role in CX.
- Guest Speakers — It has been a pleasure hearing from all of the guest speakers JQ, Stephanie, Matt, Shay, Yetti, Rachel, Emron, Nicole, and Jackson. Thank you for taking the time to share your career story with us. I noticed all of them did not start directly in Tech; they all transition into Tech from their previous roles. Hearing that gave me confidence that I can transition into a tech company with all of my transferable skills from previous roles. I appreciate all the gems they gave us. One piece of advice that proved to be effective was “the ability to give and receive feedback effectively is a key trait for career mobility. Our instructors emphasized it as well and always gave us feedback during our writing & interview clinics, and we implemented it in our work.
- Customer Service Mindset — I had an idea of what customer service mindset was entering the bootcamp, but now I have truly studied it. I loved building on my strong foundation of service skills and learning new best practices for being a customer advocate. We studied companies known for excellent support like Warby Parker, Apple, and Glossier. I’ll take these lessons with me into my next role in CX.
- Job Application Prep — Sometimes, it seems like there’s a secret code to getting hired in tech. I’m so grateful for all the time we’ve spent in class decoding the process. Together we’ve worked on resumes, cover letters, phone screens, and in-person interview skills. I’m feeling ready to tackle the job search.
This experience has been a career game-changer for me. I’ve gained a new set of professional skills, and I’m ready to apply them to a fast-paced customer support role. I hope my story can serve as an inspiration for others thinking about launching their careers in tech.
Thanks for following along on my journey through the Customer Experience & Support Bootcamp. I’m looking forward to reporting back when I am in my new role!


My cohort with our instructors Kate & Jeanine ❤
