NutshellHumans of Nutshell Support: Katherine M.“Customers are only loyal to your business if your customer service is excellent OR you have no competitors. (In this world? Unlikely!)”Oct 11, 2019Oct 11, 2019
NutshellHumans of Nutshell Support: Lauren P.“I love helping Nutshell customers with the nitty gritty of what makes our product work, so they can focus on what matters most to them.”Oct 10, 2019Oct 10, 2019
NutshellHumans of Nutshell Support: Ashanté C.Meet Ashanté C., Nutshell Customer Success Specialist, ‘The Office’ superfan, and snake-mom.Oct 9, 2019Oct 9, 2019
NutshellHumans of Nutshell Support: Kristen G.“I am in a privileged position to be able to help entrepreneurs in life-changing ways.”Oct 8, 2019Oct 8, 2019
NutshellHumans of Nutshell Support: Madi T.To help celebrate Customer Service Week 2019, we’re putting the spotlight on Nutshell’s CX team.Oct 7, 2019Oct 7, 2019
NutshellSalesforce Contracts, Explained: 7 Things You Didn’t Know Were in Your Salesforce User AgreementIt always pays to read the fine print—especially when it comes to Salesforce contracts.Oct 1, 20191Oct 1, 20191
NutshellNutshell Customer Story: McSweeney’sLearn how Nutshell is helping the acclaimed publishing house “start a new chapter” as it transitions to a non-profit.Aug 23, 2019Aug 23, 2019
NutshellThe Customer Success Experiment: How Focusing on Long-Term Value Solved Our Retention ProblemBy Kristen Gray Customer Success Specialist, NutshellJun 2, 2019Jun 2, 2019
NutshellBuilding a Growth Team: How to Align Sales & Marketing to Drive RevenueStop treating Sales and Marketing as two separate teams. They’re one team, with a shared goal: revenue growth. Here’s how to unite them.May 13, 2019May 13, 2019
NutshellAnatomy of a Price Increase: A Nutshell Oral History [Excerpt]On June 1st, 2018 — after a massive team effort — Nutshell rolled out a 15% price increase for customers on our “Classic” subscription.Oct 15, 2018Oct 15, 2018