Human intervention in a digital age.
I once had difficulty ordering pizza online, so I decided to go old school and pick up the phone to place my order. In which, I was informed that the local franchise was not accepting online orders at the time. The human interaction was definitely helpful compared to the site displaying a generic and very vague message whenever I attempted to place my order.
What if I hadn’t called and just showed up? I recently placed an order online, only to find out at the coffee shop that they were out of stock on the item I ordered. The coffee shop employee quickly made up for this error in inventory logistics by giving me the option to select an item that was in stock.
Maybe us humans are faster then AI? Digital coupons are all the rave now compared with clipping coupons from flyers only to misplace them when at the checkout causing that awkwardness of holding up the line at the cashier. The modern day solution is to load the coupon onto your saving card. Although, with so many keys to unlock so many things we often grab the wrong set keys in a hurry. Hence, a digital wallet is handy, or so we thought? A well known grocery store franchise has their managers frustrated and their customers red in the face, given that it apparently takes about 24 hours for coupons to automatically (remember we are not using a manual method) load onto the card. Which initiates the dispute between the customer showing the coupon in the app, while the store manger is stating that the coupon is not ringing up at checkout.
Human debugging or rather human interaction is still needed and valued in a digital age.